At Carpet Cleaning Medway, we understand that schedules can change unexpectedly. To ensure fairness and efficiency for both our clients and our team, we kindly ask that you review our cancellation policy below.

1.⁠ ⁠Notice of Cancellation
We require a minimum of 24 hours’ notice for any cancellations or rescheduling of appointments. This gives us the opportunity to adjust our schedule and offer the slot to another client.

2.⁠ ⁠Cancellation Fees
•⁠ ⁠Less than 24 hours’ notice: A cancellation fee of 50% of the scheduled service will apply.
•⁠ ⁠Same-day cancellations or no-shows: You will be charged the full amount of the scheduled service.

3.⁠ ⁠Repeated Cancellations
Clients who cancel or reschedule three (3) consecutive appointments, or who frequently cancel without proper notice, may be asked to pre-pay for future services or may be removed from our regular schedule.

4.⁠ ⁠How to Cancel or Reschedule
To cancel or reschedule your appointment, please contact us through one of the following methods:
•⁠ ⁠Phone: 07540 362 622
•⁠ ⁠Email: carpetcleaningmedway@info.co.uk

5.⁠ ⁠Emergencies
We understand that emergencies and unexpected events can happen. If you find yourself in this situation, please let us know as soon as possible, and we’ll do our best to accommodate.

We appreciate your cooperation and understanding. This policy allows us to serve all our customers more efficiently and continue providing the high-quality service you expect from Carpet Cleaning Medway.